Refund/return policy
Refunds or exchanges must be within seven (7) days for in-store purchase and (15) days for online store purchase and is solely at the Company’s discretion. Refunds are not applicable to phones and electronic products. We will normally only refund in the event the goods:are of unacceptable quality (eg. due to a manufacturing defect) do not match the description by which they were sold are received in a damaged state are supplied in the incorrect quantity are out of stockRefunds or exchanges will not be provided if you simply want a different colour, change of specifications, change a non-defective unit for a different model/brand, or if you simply change your mind or wrong quantity purchased. In some circumstances, we may need to send the goods to the manufacturer for assessment to determine whether you are entitled to an exchange, refund or repair. Evaluation process may take up to 14 to 21 working days. The Company shall be under no liability in respect of any defect arising from cosmetic defects, fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow the Company’s instructions (whether oral or in writing), or misuse or alteration of the goods. The Company will not be obliged to accept any goods that are damaged or tampered with in any way. Goods must be in new/original condition with all tags and packaging intact, with all packaging and manuals.We highly recommend that you retain your proof of purchase. Switch Concept Xiaomi Store refunds will be processed within 14 to 21 working days. Credit card refunds processing is subject to the Merchant bank’s processing time. For cash payments, refunds will be wired to your bank account. When returning a product for a refund, you will be asked for your name, address, signature & banking account number under YOUR name as authorisation for the refund transaction into your back account or credit card. There is strictly no cash refunds available over the counter. Switch Concept Xiaomi Store reserves the right to change the terms and conditions of sale at any time.Due to copyright issues, opened software cannot be returned. Please verify your system requirements prior to opening the packaging.In the event that the Company approves for a refund or exchange, the customer will be notified of the appropriate procedures which must strictly be complied with in order to ensure a smooth process.After seven (7) days of purchase, any requests for refunds or exchanges will not be entertained.

Sales Orders
Any sales order placed by the Customer may not be withdrawn cancelled or altered prior to acceptance by the Company.

The Company will, at our discretion, honour the standard manufacturer warranties. Each individual product will have its own manufacturer warranty period & each product will have its warranty period judged individually, irrespective of if the products were originally ordered in a group.

Pricing Policy
Prices for products displayed in any Xiaomi Outlets or Switch Concept Xiaomi Online Store are shown in Malaysian Ringgit (RM). Whilst every effort has been made to ensure the accuracy of the information, the company reserves the right to withdraw or amend at anytime without notice.

When paying via credit card, the credit card must be under your own name. If the credit card does not belong to you, the company reserves the right to reject the sale. The company also may require an official proof of identification to verify your identity.We do accept personal cheques, money orders or direct bank transfers. Please note, items will not be released until the transaction has been cleared by the bank and confirmed by our finance department.Any use of fraudulent chargebacks simply to get free merchandise is not only strictly prohibited, but also constitutes a criminal fraud, and will be dealt with by reporting such chargebacks to the police, as well as referring the matter to a court of competent jurisdiction.

Price Change, Discounts, Sales & Promotions
From time to time, Switch Concept Xiaomi Store may offer discounts and/or promotions. Discount, sales and/or promotional offers and prices are only applicable when checking out whilst the offer is still valid. Time restrictions will be stated where applicable. Switch Concept Xiaomi Store reserves the right to amend, extend or terminate these offers at an earlier date without prior notice. For those who purchase item(s) before or after the sale period, price adjustments will not be made. Any requests for refund of the price change/discount will not be entertained.