Frequently Asked Questions

How can I be eligible for FavePay Later?

add a valid CIMB credit/debit card to your Fave account, you will be able to see a total available amount to spend under My FavePay Later. For a smoother experience, ensure that your card is a locally issued card and is not expiring in the next 3 months.

What is the billing schedule?

The first payment will be 1/3 upon date of transaction. Next payment is due 1 month later starting from date of transaction, followed by the last payment to be 2 month later on the same date.

For instance, Alex purchased a RM 1,500 worth of item on 1 Jan 2022. He will pay:
*RM 500 on 1 Jan 2022
*RM 500 on 1 Feb 2022
*RM 500 on 1 Mar 2022

Are there additional charges to use FavePay Later?

There’s no additional charges to use FavePay Later when you pay on time. in the event of instalment wasn’t paid on time, a 1.5% fee will be incurred.

Can I get more Pay Later amount to spend?

Total available amount granted to you are adjusted from time to time based on your profile and repayment behaviour.

How long do I have to wait for verification?

Generally, verification time takes 5-20 minutes.
Here’s some of the commonly faced issues you can prevent:

*Make sure you are not using a prepaid card
*Make sure your card is not being used by a different user account
*Make sure your card is not a foreign card
*Make sure your card is not expiring in less then 3 months

I have more questions, where can I get help?

If you are still facing issues, please reach out to Fave via live chat or [email protected]